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Privacy Policy
Last Updated: February 4, 2025
Saba LLC ("Saba," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property management assistant service.
1. Information We Collect
Information You Provide:
- Account Information: Name, email address, phone number, and property details when you register for our service.
- Property Documents: Lease agreements, bylaws, community guidelines, FAQs, and other documents you upload to our platform.
- Communications: Messages, inquiries, and feedback you send to us.
Information Collected Through SMS:
- Phone Numbers: Mobile phone numbers of residents who text our dedicated support number.
- Message Content: The content of text messages sent to and from our service.
- Message Metadata: Timestamps, delivery status, and message frequency.
Automatically Collected Information:
- Device information, browser type, IP address, and usage data when you access our website or dashboard.
- Analytics data about how you interact with our service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI-powered resident support service.
- Process and respond to SMS inquiries from residents.
- Train and improve our AI models to provide accurate responses.
- Generate analytics and insights for property managers.
- Communicate with you about your account, updates, and support.
- Comply with legal obligations and enforce our terms.
3. SMS Messaging Terms
By texting our dedicated number, residents consent to receive automated text messages from Saba related to property inquiries and support.
- Message frequency varies based on your inquiries.
- Message and data rates may apply.
- Reply STOP at any time to opt out of SMS messages.
- Reply HELP for assistance.
Carriers are not liable for delayed or undelivered messages.
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our service, including SMS delivery providers, cloud hosting services, and AI processing services.
- Property Managers: Analytics and conversation summaries (not full message content) are shared with the property manager who operates your community's Saba service.
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
We do not sell, rent, or share your mobile phone number or SMS message content with third parties for marketing or promotional purposes. Your information is only used to provide the Saba service and will not be disclosed to third parties except as described above.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- SMS message content is retained for up to 12 months for service improvement and support purposes.
- Account information is retained for the duration of your subscription plus 30 days.
- You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (SSL/TLS) and at rest.
- Secure cloud infrastructure with access controls.
- Regular security assessments and monitoring.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information.
- Opt-Out: Unsubscribe from SMS messages by replying STOP.
To exercise these rights, contact us at support@saba.chat.
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Saba LLC
Email: support@saba.chat